Return Policy

Return Policy – Fitness Equipments Empire

Welcome to the Return Policy page of Fitness Equipments Empire!

We understand that sometimes things don’t go as planned.

Whether it’s a change of heart or an issue with your order, we’re here to make the return process as smooth as possible.

1. Our Commitment to You

At Fitness Equipments Empire, we want you to be completely satisfied with your purchase.

If you’re not happy, we’ll do our best to resolve it.

2. Return Eligibility

You can return most items within 30 days of receiving your order.

To be eligible for a return:

• Items must be unused and in their original packaging.
• All accessories, manuals, and documentation must be included.
• Clearance items are final sale and cannot be returned.

3. How to Initiate a Return

Returning an item is simple!

Follow these steps:

1. Contact Us: Reach out via email at info@fitnessequipmentempire.online or call us at 512-575-3407.
2. Request a Return Authorization: We’ll provide you with a Return Merchandise Authorization (RMA) number.
3. Pack Your Item: Securely package the item in its original packaging, including all accessories.
4. Ship It Back: Send the item back to us using a trackable shipping service.

4. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

We recommend using a shipping service that provides tracking information to ensure your return arrives safely.

5. Refund Process

Once we receive your returned item, we’ll inspect it to ensure it meets our return policy criteria.

If approved, we’ll process your refund within 5-7 business days.

Refunds will be issued to the original payment method used during purchase.

6. Exchanges

If you’d like to exchange an item for a different size or model:

• Follow the same steps as initiating a return.
• Once we receive your return, we’ll process it and ship out the new item.

7. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately!

We’ll arrange for a replacement or refund at no additional cost to you.

8. Non-returnable Items

Some items are non-returnable, including:

• Clearance items
• Custom orders
• Gift cards

Please check product descriptions carefully before purchasing.

9. Customer Support

Have questions about our return policy?

Our team is here to help!